Eye How – Managing Everyday Pressure at Work

Guest article from expert trainer Valerie Manso - Topic: Managing Everyday Pressure at work  A little stress is often a good source of motivation. Too much stress may cause both physical and psychological poor health. Following are tips to assist in the management of everyday pressure at work.Excess pressure is often caused by a sense of … [Read more...]

Eye How – Flex, Mirror and Match by Valerie Manso

We are very pleased to bring you our fourth guest article from Valerie Manso . We really appreciate her training skills so we feel very fortunate that she has agreed to share some articles with us. Topic: Flex, Mirror and Match (Establishing, building and Using Rapport) Valerie Manso I have found it effective at times to meet customers on … [Read more...]

Eye How – Creating Customer Service Excellence

We are very pleased to bring you our third guest article from Valerie Manso . We really appreciate her training skills so we feel very fortunate that she has agreed to share some articles with us. Topic: Creating customer service excellence Valerie Manso In today's customer-focused marketplace, service is a critical driver of customer … [Read more...]

Eye How – DRIVE for Success

We are very pleased to bring you our third guest post from Valerie Manso on optical staff training. Topic: A prescription for business success - DRIVE D      DIRECTION - Set your direction R      RESPONSIBILITY - Control the controllable I      IMAGE - How others see you V     VALUE - Increase your value E      EVALUATE - … [Read more...]

Eye How – Coaching for Success

We are very pleased to welcome Valerie Manso as a guest blogger. We have known and worked with Valerie for a long time. She has been in the optical industry for over 20 years, we knew her first at Sola and later worked with her company Manso Management Resources, Inc. She ran our first OWA POWW workshops, it was fabulous. We really appreciate her … [Read more...]