Eyecare Profitability Via Open Book Management

The first time I ever was involved in Open Book Management was about 30 years ago in an optometrist office. At the start of the Staff meeting- he relayed the optical numbers to his staff- how many frames sold, how many second pairs, sunglasses, add ons and multiple pairs. When multiple pair sales were not reaching goal, the staff discussed ideas on … [Read more...]

New Year’s Resolution #1: Keep Employees

One area that is often overlooked is employee productivity. Is each employee carrying their weight? Are some more productive than others? Another  important issue to to consider the cost of employee turnover. Lost productively, decreased interactions with customers, recruitment cost, training costs, errors and you can't put a price on … [Read more...]

California Wage and Paid Sick Leave Changes for July 1

California employers have a tough time staying on top of ever-changing state employment laws. Throw local ordinances into the mix, and the task becomes even harder. But the fact is that many localities have taken matters into their own hands and enacted minimum wage or paid sick leave (PSL) laws that exceed state requirements. Multiple … [Read more...]

15 Reasons To Be An Eyecare Professional

Sometimes I think we forget why the optical industry is so great. Between the Freemonium culture, insurance programs, overhead and the day to day life, the advantages and the feel good stuff gets lost in our hectic lives. Optometrists in particular have a rosy future. With aging population, Obamacare and eyewear becoming more than just a … [Read more...]

New Overtime Ruling From Department of Labor

The Vision Council has published the new overtime ruling from The Department of Labor for which employees must be paid overtime under the Fair Labor Standards Act (FLSA). The new thresholds go into effect on December 1, 2016.  Under the FLSA, an employer is required to pay overtime (time-and-a-half) to an employee for hours worked beyond 40 per … [Read more...]

Should You Have An Eyecare Bonus Program?

Over and over the subject comes up about bonus programs for eyecare staff. Should you  bonus or commission staff? Which staff is included and how much? Reality is every single member of  eyecare staff contributes to overall profitability, customer service, satisfaction and the smooth running of the office. VisionWeb brought up some issues to … [Read more...]

Tips For A More Productive Staff Meeting 

I'm a big proponent of regular staff meetings. Whether they're weekly or monthly, regularly getting the entire team together is extremely productive. If, that is, the time is used wisely. Here are two ways leaders can conduct MORE productive store meetings. Practice/roleplay. Whether you're rolling out new products, teaching the staff how to … [Read more...]

Leadership Tips: Developing The Sweet Spot

A sweet spot is where a combination of factors results in the maximum response for a given amount of effort. In sports, the sweet spot is the place on a bat, club, or racket at which it makes most effective contact with the ball. In people, a sweet spot is where a person's passion and personal strengths come together to create optimum … [Read more...]

How To Work Fast And Get Things Done

Ever had one of those days when you just couldn't get anything done? We found this How to Work Fast Infographic which provided some great tips on getting things done effectively and fast. The One Track Mind and Don't Stop are so true. I think about how many times the phone rings, we stop to eat, do an errand and once the momentum is stopped... we … [Read more...]

Personal Leadership Beliefs

I was recently doing some prep work for a speech I’m giving to the owners of independent stores. One thing that stood out was the difference in number of Facebook followers between different stores in the same market. One store would have 82 followers, and another store would have 2,082 followers. (This article is not about social media.) The … [Read more...]

Employee Social Media Policies

With the increase in Smart Phones and Social Media, it might be time to review your Social Media Policies with staff and rewrite new policies in your employee manual. Unfortunately Social Media has become a way for employees to express their dissatisfaction at work, share confidential information, dis the workplace and other horror stories … [Read more...]

10 Lessons From Kitchen Nightmares

I don't usually watch TV, but for some reason I started watching Kitchen Nightmares on Hulu and got addicted. If you have never watched the show, Chef Ramsay is called into restaurants that are about to fail and in a week 'saves' them. During the course of the show, Chef Ramsay samples the food (it is always bad) criticizes the menu (appalling) … [Read more...]

Dumping Personal Debt

Normally we don't deal with issues such as debt. But after reading about the middle class is going away and the amount of personal debt the average American has, it is an important topic to deal with. Eye Bogglers: (Nerd Wallet) $15,355 in credit card debt and $129,579 in total debt the average US Household carries. $6,658 in interest per … [Read more...]

When Should You Fire An Eyecare Patient?

Nobody hates to lose a hard- won patient. But.... as much as you want to make the customer happy there are just some times you have to let them go and say bye-bye. It used to be firing a patient was was easy, make them miserable and they will go away. Not anymore, you make them miserable and they will shout it to the rooftops... he hurt my feelings … [Read more...]

Personal Eyewear Policies

As we go into 2016, it is time to relook at your policies and procedures manual. One policy that should be looked at is Personal Frames. Staff wearing up to date eyewear is a great thing and a perk. If they wear it they will sell it. If your policy works great and if it didn't consider the following: Abuse Occurs when: Employees buy or get … [Read more...]