Customer Service and Body Language

What does your body language say about you? How does your body language transmit to your co-worker and patients? In these times of texting, messaging, Facebooking, Snapchatting, we may forget how important communication is face to face. That does not just include words and tone of voice, it includes your whole body. This is what we know: … [Read more...]

Inspiring Your People With Smiling And Moving

We have all been there.. the dreadful blahs.. the I don't feel like working today.. the 'I'm so over this'. While you may not have this, it is very apparent when some of your colleagues do. That attitude can permeate to the whole staff and patients. A movement called Smile and Move can be a great motivator at the office and at home. The concept … [Read more...]

The Value of Admitting Mistakes

I was in a conversation with my 'know-it-all-smart-nephew' about mistakes and the importance of admitting you made a mistake. Nobody expects you to be perfect, after all to To Err Is Human, but people do want and expect someone to take ownership of a mistake, whether it was your fault or not. A perfect example is United Airlines: Were they at … [Read more...]

Allowing Dogs In Eyecare Offices: Take Your Dog To Work Day

Take Your Dog To Work Day is June 23, 2017 and National Dog Day is August 26 and I thought I would deal with the issue of having dogs in a medical/ eyecare practice. Dogs are welcome everyplace anymore. Stores and restaurants put out water bowls and carry treats. Dogs are being registered as therapy dogs so owners can carry them anywhere. Dog … [Read more...]

Optical Burnout? Try These Simple Steps To Reduce TOB

We all have it, TOB, Total Optical Burnout. We may love our jobs, but it increasingly stress happens, because it is difficult to turn or tune off. The American Psychological Association in a survey states the top three major sources of stress are: money, workplace and family responsibilities among U.S. adults. In 2015, it was found that Millennials … [Read more...]

Staff Meeting Topic: Patient Satisfaction Checklist

Once a year is, it is important to up your game by having a staff meeting about patient satisfaction. Patient Satisfaction is everything from the cleanliness, product, customer service and communication and management. We have developed a patient satisfaction checklist to review Merchandising; Develop a 'statement'  that your staff fills out … [Read more...]

Lighting And Employee Productivity

One of the proactive issues you can do something about today with your staff is to evaluate the lighting in your eyecare office. Research has shown that the lack of proper lighting and sun can effect both the mind and the body. Since Americans spend 90% of their time indoors, improper lighting can lead to poor morale and a condition called SAD. … [Read more...]

Employee Appreciation Day Is March 3, 2017

Where would you be without employees? March 3, 2017 is Employee Appreciation Day and a great day to say Thank You. You do not have to break the bank to say thank you, a simple thank you costs nothing. A card or ordering in pizza are very easy and economical ways to show appreciation. … [Read more...]

Paid Time Off (PTO) Planning

It's the beginning of the year and one starts thinking about vacation schedules, time off and personal days. This might be the time to review the employee manual, policies and procedures as the New Year progresses. Make sure the policies are clear and concise, as well as dealing with Time Off abuse and termination of employment. What to … [Read more...]

New Year’s Resolution #1: Keep Employees

One area that is often overlooked is employee productivity. Is each employee carrying their weight? Are some more productive than others? Another  important issue to to consider the cost of employee turnover. Lost productively, decreased interactions with customers, recruitment cost, training costs, errors and you can't put a price on … [Read more...]

Goal Setting In Eyecare Offices

Every business should be working towards some type of goal. Goals help motivate your team and help you measure and monitor success on different initiatives in your practice. But, it's also something that's easy to push to the wayside when you're busy managing a practice and taking care of patients day in and day out. Today we want to share … [Read more...]

eyeRead: #GirlBoss

I recommend #GirlBoss to everyone, men, women and especially millennials. This is the story of Sophia Amoruso who literally went from selling rags to selling riches. She went from selling vintage clothes on ebay to being one of the worlds richest women worth $280 Million at the age of 28. A self-made millionaire, just by opening an edgy e-commerce … [Read more...]

4 Tips To Keep Your Best Eyecare Employees

Employee turnover cost money. According to Investopedia An $8.00/hour can cost a company $3500 a year in turnover costs. In Training magazine in 2007, companies spent an average of over $1,200 annually per employee. In 2005, employees spent an average of 32 hours per year on training. Another survey of 610 CEOs by Harvard Business School: mid-level … [Read more...]

Dealing With Tardiness

I don't know about you, but people that are habitually late drive me nuts. It is not about the one off major traffic jam or the kid was sick. It is about the person who finds it acceptable to be late to everything including work. To me it says that they do not value my time and shows a lack of integrity on their part. Technically speaking being … [Read more...]

Personal Leadership Beliefs

I was recently doing some prep work for a speech I’m giving to the owners of independent stores. One thing that stood out was the difference in number of Facebook followers between different stores in the same market. One store would have 82 followers, and another store would have 2,082 followers. (This article is not about social media.) The … [Read more...]