Motivating Optical Staff-Lessons From Vision West

I was by Vision West (Buying Group) the other day. Walking by customer service, I noticed the incredible amount of Staff Motivational and Inspirational messages all over the cubicles. You can do the same thing with your optical staff.    Talk about a WOW Factor. In a buying group, 98% of what customer service has to deal with is MONEY! … [Read more...]

Leading the Way in the Optical Workplace

I am a frequent flier and I like to read the airline magazines as they often have interesting articles and help pass the time. Southwest Airlines April, 2009 Spirit Magazine has a good article by Stephen R. Covey who wrote The Seven Habits of Highly Effective People. In this article, from his newest book, The Leader in Me, he writes about … [Read more...]

Hire Slow Fire Fast

It takes me about 1 week to get up the courage to fire someone. It hurts to be fired and to fire someone. I think in all my management experience, I have only glad-fully fired 2 people, but to tell you the truth, I should have fired more right off the bat. As much as it may hurt, any business today cannot afford to keep unproductive people. … [Read more...]

Top 22 Examples of Workplace Rudeness

I admire people that work in offices. Having been in outside sales for the majority of my life, it would be extremely challenging to be in an office all day. Shirley worked in offices most of her life, so she knows better than I do. When you work in an office, it is important to productivity, staff motivation, morale, customer service and general … [Read more...]

Ethics Test- Doing What is Right

I love Parade Magazine Last Sunday, they ran a survey on Doing What's Right- as of 2/17/09 the results are as follows. To see more information go to the site or to take the survey click on any of the links below.  DILEMMA   YES   NO Would you pretend your cellphone dropped  a call to end a conversation?      54%   … [Read more...]

Top 6 Training Blogs and Resources

  How important do you think training your employees is? Watch this short video -Small Business Tips- Employee Training  Training Marketer Developing a great Human Resource or Training product is difficult, but sometimes getting the word out about your products is even harder. We are here to help you get the attention of online shoppers, … [Read more...]

Top 17- Human Resources Blogs

HR- Human Resources - it is probably the hardest part of any job! I truly admire and respect HR Experts, not only because of the unceasingly amount of paperwork, laws and regulations they have to keep up with, but the tactful ways you have to handle not only customers today but your staff. Remember laws can change by state and it's important that … [Read more...]

Top 10- Employee Training Tips

I am a huge believer in staff education. Too many offices have an 'on the job' training program, with no long term plan in mind. In addition, many old time staff think they know it all and don't want to take the time or financial investment to continuing education if their employer's don't care. I have heard over the years from staff education is … [Read more...]

Optical Employment Resources

Dispensing Opticians US Department of Labor - Optician Information Eye Hunter Started in 2001- resource for optical employment, including jobs for optometrists, ophthalmologists, opticians and optometric technicians.  Our interactive relief work network has helped hundreds of optometrists and opticians locate temporary help CareerMD.com- For … [Read more...]

End of Year Holiday Advice for the Optical Work Place

    I was flipping through my latest copy of Pink, a magazine targeted to women in business that the OWA provides its members, and thought that the current advice column had some great Q&A's regarding the holidays. I would like to share a couple of them with you as they are just as relevant for the optical retailer or any optical business … [Read more...]

HIPAA Resources for the Optical Professional

What is HIPAA? The Health Insurance Portability and Accountability Act (HIPAA) was enacted by the U.S. Congress in 1996. According to the Centers for Medicare and Medicaid Services (CMS) website, Title I of HIPAA protects health insurance coverage for workers and their families when they change or lose their jobs. Title II of HIPAA, known as the … [Read more...]