New Year’s Resolution #1: Keep Employees

One area that is often overlooked is employee productivity. Is each employee carrying their weight? Are some more productive than others? Another  important issue to to consider the cost of employee turnover. Lost productively, decreased interactions with customers, recruitment cost, training costs, errors and you can't put a price on … [Read more...]

Goal Setting In Eyecare Offices

Every business should be working towards some type of goal. Goals help motivate your team and help you measure and monitor success on different initiatives in your practice. But, it's also something that's easy to push to the wayside when you're busy managing a practice and taking care of patients day in and day out. Today we want to share … [Read more...]

eyeRead: #GirlBoss

I recommend #GirlBoss to everyone, men, women and especially millennials. This is the story of Sophia Amoruso who literally went from selling rags to selling riches. She went from selling vintage clothes on ebay to being one of the worlds richest women worth $280 Million at the age of 28. A self-made millionaire, just by opening an edgy e-commerce … [Read more...]

4 Tips To Keep Your Best Eyecare Employees

Employee turnover cost money. According to Investopedia An $8.00/hour can cost a company $3500 a year in turnover costs. In Training magazine in 2007, companies spent an average of over $1,200 annually per employee. In 2005, employees spent an average of 32 hours per year on training. Another survey of 610 CEOs by Harvard Business School: mid-level … [Read more...]

Dealing With Tardiness

I don't know about you, but people that are habitually late drive me nuts. It is not about the one off major traffic jam or the kid was sick. It is about the person who finds it acceptable to be late to everything including work. To me it says that they do not value my time and shows a lack of integrity on their part. Technically speaking being … [Read more...]

Personal Leadership Beliefs

I was recently doing some prep work for a speech I’m giving to the owners of independent stores. One thing that stood out was the difference in number of Facebook followers between different stores in the same market. One store would have 82 followers, and another store would have 2,082 followers. (This article is not about social media.) The … [Read more...]

Employee Social Media Policies

With the increase in Smart Phones and Social Media, it might be time to review your Social Media Policies with staff and rewrite new policies in your employee manual. Unfortunately Social Media has become a way for employees to express their dissatisfaction at work, share confidential information, dis the workplace and other horror stories … [Read more...]

Whats Makes An Employee Happy?

We all make personal choices in life... you can either choose to be happy or choose to be unhappy. You can choose to be happy at work or choose not to be happy at work. Conversely your employer can choose to help make their employees happier or choose to not really care. If you choose to make your employees happier, what are the top criteria for … [Read more...]

10 Lessons From Kitchen Nightmares

I don't usually watch TV, but for some reason I started watching Kitchen Nightmares on Hulu and got addicted. If you have never watched the show, Chef Ramsay is called into restaurants that are about to fail and in a week 'saves' them. During the course of the show, Chef Ramsay samples the food (it is always bad) criticizes the menu (appalling) … [Read more...]

Plugs, Tattoos and Piercing In The Workplace

Tattoos, Piercing, Plugs, nose rings, tongue studs, you name it the day of the decorated human being is here now and most likely here to stay for awhile. It is growing trend at 13% a year and becoming socially acceptable. At one time it was considered a rebellious, individualist and tribal expression of a person. No longer, it is becoming the … [Read more...]

Not To Miss: Top Hits And Shares Of 2015

As business professionals with websites, one of the most important items that you can do coming into a new year is evaluate your website. Where are your hits coming from, what pages are being shared the most and what pages get the most clicks. Since our top shares and hits go way back to 2008, this year, we thought we would share with you our top … [Read more...]

Personal Eyewear Policies

As we go into 2016, it is time to relook at your policies and procedures manual. One policy that should be looked at is Personal Frames. Staff wearing up to date eyewear is a great thing and a perk. If they wear it they will sell it. If your policy works great and if it didn't consider the following: Abuse Occurs when: Employees buy or get … [Read more...]

To Commission Or Not To Commission

Some opticians see commission programs as a normal part of their job, and may even come to expect them from your practice. A typical commission program can vary anywhere from 1-5 percent of monthly dispensary sales. However, some independent practices have felt the struggles that can come along with implementing a commission program. Today, we want … [Read more...]

22 Creative Compensation Ideas

There has been quite a debate on whether to increase the minimum wages. The Federal minimum wage is $7.25 an hour although each state and city may have their own wage provisions in place. In fact in places like San Diego minimum wage will be $13.00 (2017) and hour and in Seattle, $15.00 an hour. As a business owner, while you may be paying … [Read more...]

Avoiding Problem Employee Types at all Costs

The reason why bad cream always rises to the top, is the good employees leave because the 'bad employee' behavior is not addressed and therefore they leave to work in better working conditions. The Bad employee continues to stay on via length of service and rises to the top as there are no other choices. How can avoid these type of Problem … [Read more...]