How To Create A Drama Free Environment

Several weeks ago, I was having this same conversation with an architect friend who decided the worst part in running his own business: he spent more time managing drama than he did in the creative process. If this is happening in your office, read this great advice from Doug Fleener. "Two things are hard on the heart - running upstairs and … [Read more...]

Should You Barter for Optical Services?

Today is a swapping or bartering economy. You can swap anything from homes to clothes. But should you swap for eyecare services? There are pros and cons to bartering and tempting if you probably have patients that offer services that you could use in exchange for eye exams- Tasks such as office cleaning, garden or lawn work, receptionist, insurance … [Read more...]

Social Media Employee Policy Guidelines

Over the last several years over and over again, the use of social media on and off work has sparked lawsuits, firing and other human resource issues. Several years ago, The Vision Council released a Social Media Policy Template that eyecare professionals can use in their employee manuals. This template should pass the The National Labor … [Read more...]

Inspiring Your People With Smiling And Moving

We have all been there.. the dreadful blahs.. the I don't feel like working today.. the 'I'm so over this'. While you may not have this, it is very apparent when some of your colleagues do. That attitude can permeate to the whole staff and patients. A movement called Smile and Move can be a great motivator at the office and at home. The concept … [Read more...]

The Value of Admitting Mistakes

I was in a conversation with my 'know-it-all-smart-nephew' about mistakes and the importance of admitting you made a mistake. Nobody expects you to be perfect, after all to To Err Is Human, but people do want and expect someone to take ownership of a mistake, whether it was your fault or not. A perfect example is United Airlines: Were they at … [Read more...]

Allowing Dogs In Eyecare Offices: Take Your Dog To Work Day

Take Your Dog To Work Day is June 23, 2017 and National Dog Day is August 26 and I thought I would deal with the issue of having dogs in a medical/ eyecare practice. Dogs are welcome everyplace anymore. Stores and restaurants put out water bowls and carry treats. Dogs are being registered as therapy dogs so owners can carry them anywhere. Dog … [Read more...]

Optical Burnout? Try These Simple Steps To Reduce TOB

We all have it, TOB, Total Optical Burnout. We may love our jobs, but it increasingly stress happens, because it is difficult to turn or tune off. The American Psychological Association in a survey states the top three major sources of stress are: money, workplace and family responsibilities among U.S. adults. In 2015, it was found that Millennials … [Read more...]

Eyecare Profitability Via Open Book Management

The first time I ever was involved in Open Book Management was about 30 years ago in an optometrist office. At the start of the Staff meeting- he relayed the optical numbers to his staff- how many frames sold, how many second pairs, sunglasses, add ons and multiple pairs. When multiple pair sales were not reaching goal, the staff discussed ideas on … [Read more...]

Employee Appreciation Day Is March 3, 2017

Where would you be without employees? March 3, 2017 is Employee Appreciation Day and a great day to say Thank You. You do not have to break the bank to say thank you, a simple thank you costs nothing. A card or ordering in pizza are very easy and economical ways to show appreciation. … [Read more...]

Paid Time Off (PTO) Planning

It's the beginning of the year and one starts thinking about vacation schedules, time off and personal days. This might be the time to review the employee manual, policies and procedures as the New Year progresses. Make sure the policies are clear and concise, as well as dealing with Time Off abuse and termination of employment. What to … [Read more...]

New Year’s Resolution #1: Keep Employees

One area that is often overlooked is employee productivity. Is each employee carrying their weight? Are some more productive than others? Another  important issue to to consider the cost of employee turnover. Lost productively, decreased interactions with customers, recruitment cost, training costs, errors and you can't put a price on … [Read more...]

Goal Setting In Eyecare Offices

Every business should be working towards some type of goal. Goals help motivate your team and help you measure and monitor success on different initiatives in your practice. But, it's also something that's easy to push to the wayside when you're busy managing a practice and taking care of patients day in and day out. Today we want to share … [Read more...]

California Wage and Paid Sick Leave Changes for July 1

California employers have a tough time staying on top of ever-changing state employment laws. Throw local ordinances into the mix, and the task becomes even harder. But the fact is that many localities have taken matters into their own hands and enacted minimum wage or paid sick leave (PSL) laws that exceed state requirements. Multiple … [Read more...]

15 Reasons To Be An Eyecare Professional

Sometimes I think we forget why the optical industry is so great. Between the Freemonium culture, insurance programs, overhead and the day to day life, the advantages and the feel good stuff gets lost in our hectic lives. Optometrists in particular have a rosy future. With aging population, Obamacare and eyewear becoming more than just a … [Read more...]

New Overtime Ruling From Department of Labor

The Vision Council has published the new overtime ruling from The Department of Labor for which employees must be paid overtime under the Fair Labor Standards Act (FLSA). The new thresholds go into effect on December 1, 2016.  Under the FLSA, an employer is required to pay overtime (time-and-a-half) to an employee for hours worked beyond 40 per … [Read more...]