Should You Have An Eyecare Bonus Program?

Over and over the subject comes up about bonus programs for eyecare staff. Should you  bonus or commission staff? Which staff is included and how much? Reality is every single member of  eyecare staff contributes to overall profitability, customer service, satisfaction and the smooth running of the office. VisionWeb brought up some issues to … [Read more...]

Tips For A More Productive Staff Meeting 

I'm a big proponent of regular staff meetings. Whether they're weekly or monthly, regularly getting the entire team together is extremely productive. If, that is, the time is used wisely. Here are two ways leaders can conduct MORE productive store meetings. Practice/roleplay. Whether you're rolling out new products, teaching the staff how to … [Read more...]

4 Tips To Keep Your Best Eyecare Employees

Employee turnover cost money. According to Investopedia An $8.00/hour can cost a company $3500 a year in turnover costs. In Training magazine in 2007, companies spent an average of over $1,200 annually per employee. In 2005, employees spent an average of 32 hours per year on training. Another survey of 610 CEOs by Harvard Business School: mid-level … [Read more...]

We Don’t Deal With Bullies

You all have them, that patient that threatens you with lawsuits and bad YELP reviews if you don't give them what they want.. free frames, free eye exams and or their money back. The threats are not idle.. and I think we all know what a bad YELP review can do. This new type of bullying behavior using social media is blackmail, terrorism and … [Read more...]

Leadership Tips: Developing The Sweet Spot

A sweet spot is where a combination of factors results in the maximum response for a given amount of effort. In sports, the sweet spot is the place on a bat, club, or racket at which it makes most effective contact with the ball. In people, a sweet spot is where a person's passion and personal strengths come together to create optimum … [Read more...]

How To Work Fast And Get Things Done

Ever had one of those days when you just couldn't get anything done? We found this How to Work Fast Infographic which provided some great tips on getting things done effectively and fast. The One Track Mind and Don't Stop are so true. I think about how many times the phone rings, we stop to eat, do an errand and once the momentum is stopped... we … [Read more...]

Steps To Shopping for Optical Software At Vision Expo East

Many offices will be at Vision Expo looking at, evaluating, testing and shopping for optical software. VisionWeb offers several excellent guidelines including their excellent ebook  The Ultimate Optometry Software Buying Guide. They ran a post on on How to Profile Your Practice before Shopping for Optical Software which we strongly recommend … [Read more...]

Dealing With Tardiness

I don't know about you, but people that are habitually late drive me nuts. It is not about the one off major traffic jam or the kid was sick. It is about the person who finds it acceptable to be late to everything including work. To me it says that they do not value my time and shows a lack of integrity on their part. Technically speaking being … [Read more...]

Personal Leadership Beliefs

I was recently doing some prep work for a speech I’m giving to the owners of independent stores. One thing that stood out was the difference in number of Facebook followers between different stores in the same market. One store would have 82 followers, and another store would have 2,082 followers. (This article is not about social media.) The … [Read more...]

Employee Social Media Policies

With the increase in Smart Phones and Social Media, it might be time to review your Social Media Policies with staff and rewrite new policies in your employee manual. Unfortunately Social Media has become a way for employees to express their dissatisfaction at work, share confidential information, dis the workplace and other horror stories … [Read more...]

Whats Makes An Employee Happy?

We all make personal choices in life... you can either choose to be happy or choose to be unhappy. You can choose to be happy at work or choose not to be happy at work. Conversely your employer can choose to help make their employees happier or choose to not really care. If you choose to make your employees happier, what are the top criteria for … [Read more...]

The Daily Download

One of the reasons I use Apple Products is the Apple Store. Since they have the highest sales per square foot, $4,798.82 of any retailer, you might wonder why? In my last couple of visits to the Fashion Valley store, they have implemented a few new things, that are hokey but make a person feel special and appreciated. 1.) They have a greeter … [Read more...]

Plugs, Tattoos and Piercing In The Workplace

Tattoos, Piercing, Plugs, nose rings, tongue studs, you name it the day of the decorated human being is here now and most likely here to stay for awhile. It is growing trend at 13% a year and becoming socially acceptable. At one time it was considered a rebellious, individualist and tribal expression of a person. No longer, it is becoming the … [Read more...]

Dumping Personal Debt

Normally we don't deal with issues such as debt. But after reading about the middle class is going away and the amount of personal debt the average American has, it is an important topic to deal with. Eye Bogglers: (Nerd Wallet) $15,355 in credit card debt and $129,579 in total debt the average US Household carries. $6,658 in interest per … [Read more...]

When Should You Fire An Eyecare Patient?

Nobody hates to lose a hard- won patient. But.... as much as you want to make the customer happy there are just some times you have to let them go and say bye-bye. It used to be firing a patient was was easy, make them miserable and they will go away. Not anymore, you make them miserable and they will shout it to the rooftops... he hurt my feelings … [Read more...]